Privacy Policy

Last updated: September 2026

Organised Simplicity respects your privacy and is committed to handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request a quote, book a service or otherwise interact with us.

Information We Collect

We may collect personal information including:

  • your name;

  • residential or service address;

  • email address;

  • telephone number;

  • information you provide through website forms, email, telephone, text message or social media;

  • information relating to your enquiry, booking or services requested;

  • photographs, measurements or other information you voluntarily provide to assist us in quoting, planning or delivering services;

  • payment and transaction information; and

  • other information reasonably required to provide our services.

We only seek to collect information reasonably necessary for our business activities and the services you request.

How We Collect Information

Personal information may be collected when you:

  • complete an enquiry, contact or booking form on our website;

  • request a quote;

  • make or manage a booking;

  • contact us by telephone, email, text message or social media;

  • make a payment;

  • communicate with our team; or

  • otherwise provide information to us in connection with our services.

Our website and third-party service providers may also collect certain technical information, such as your IP address, browser information and website usage data, through cookies or similar technologies.

How We Use Your Information

We may use your personal information to:

  • respond to enquiries and provide quotes;

  • arrange and manage bookings;

  • provide home organisation, packing, unpacking and related services;

  • communicate with you before, during and after your booking;

  • process payments and administer accounts;

  • source or purchase products requested as part of our services;

  • coordinate team members or third-party providers where required to deliver your service;

  • maintain our business and financial records;

  • improve our services and customer experience;

  • comply with legal, regulatory, insurance and accounting requirements; and

  • send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose information where reasonably necessary to operate our business or provide your requested services, including to our employees and contractors, payment processors, accounting or business software providers, IT and website providers, product suppliers, delivery providers and other service providers.

We may also disclose information where required or authorised by law.

We take reasonable steps to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

Payment Information

Payments may be processed through third-party payment providers. Organised Simplicity does not necessarily receive or retain your complete credit or debit card details when payments are processed through these providers.

Payment providers handle information in accordance with their own privacy and security practices.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our website, email, booking, accounting, payment, cloud storage or other business systems.

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Overseas Service Providers

Some technology, cloud, website, payment or software providers we use may store or process information outside Australia.

Where applicable, information may therefore be accessible or stored in overseas jurisdictions. The locations involved may vary depending on the providers we use.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records and satisfy legal, tax, accounting, insurance or dispute-resolution requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Photographs

Where photographs are taken in connection with our services, they may be used for project planning, service delivery, quality control or internal business purposes.

Identifiable photographs will not be used for marketing or social media without your approval.

Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding your personal information or this Privacy Policy, please email hello@organised-simplicity.com.au

We will review privacy concerns and endeavour to respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The current version will be published on our website with the date it was last updated.