FAQs

What does a professional organiser do?

A professional organiser helps transform your home into a space that is functional, organised and easy to maintain. At Organised Simplicity, we provide professional home organisation, decluttering, styling, packing and unpacking services, creating tailored systems that work for your home, family and lifestyle.

Why is a consultation required?

For our curated home organisation service, an in-home consultation allows us to properly assess your space before your project begins.

We take measurements, review the areas you would like organised and discuss your lifestyle, priorities and preferences so we can recommend a solution tailored specifically to your home.

What is included in the consultation fee?

Your in-home consultation includes up to one hour onsite, along with the preparation of a detailed proposal.

Your proposal outlines our recommended approach, estimated service investment and anticipated product requirements, giving you a clear understanding of the project before proceeding.

Do I need to be home during the session?

Not necessarily. If your project does not require decluttering or regular decision-making, you are welcome to be home or away while our team works.

For decluttering sessions, we generally require you or a nominated person to be available to make decisions about what should be kept, donated, disposed of or relocated.

Do you provide decluttering services?

Yes. We provide professional decluttering and home organisation services across Brisbane and surrounding areas, helping you reduce excess, organise your belongings and create practical systems that are easier to maintain long-term.

Do I need to purchase storage products?

Not always. We are happy to work with suitable storage products you already own wherever possible.

For projects where additional products would improve the functionality or overall finish of the space, we can recommend and source solutions specifically selected for your home.

Do you offer unpacking services when moving house?

Yes. Our professional unpacking and home setup service takes the stress out of moving into a new home.

Our team can unpack, categorise and organise your belongings and establish functional systems throughout your home, so you can settle in without spending weeks surrounded by boxes.

Do you offer ongoing maintenance organising services?

Yes. We offer ongoing home organisation and maintenance sessions for clients who would like regular support keeping their home organised.

These sessions are particularly useful for busy families and households that want their organisational systems regularly reset and maintained.

Do you remove unwanted items and rubbish?

Yes. We can assist with donation drop-offs and general rubbish removal where items can safely and reasonably fit within our team's vehicles.

Larger quantities, bulky items or specialist disposal may incur additional charges. For larger decluttering projects, we can also help coordinate an appropriate rubbish removal service or recommend skip hire.

Do you offer product sourcing?

Yes. We offer a complete product sourcing service, allowing us to select and purchase organising products specifically suited to your space.

A 25% sourcing and procurement fee applies to products purchased on your behalf. Any applicable delivery or additional costs will be discussed with you as part of your project.

How far do you travel?

We service Brisbane, the Gold Coast, Sunshine Coast, Tweed Heads and Northern NSW.

Travel beyond 60km may incur an additional travel charge. We can also accommodate interstate projects by arrangement, so please contact us to discuss your location and project requirements.

What is your cancellation policy?

We understand that plans can change. Cancellations or requests to reschedule made more than 48 hours before your scheduled start time will not incur a cancellation fee.

Cancellations or changes made less than 48 hours before your scheduled start time incur a fee equal to 50% of the total booked session fee. Where a deposit has already been paid, the applicable cancellation fee may be deducted from your deposit.

Once a session has commenced, the full booked session fee is payable.

Please refer to our Terms & Conditions for full details.