Terms and Conditions
Organised Simplicity | ABN 63 571 917 942
Organised Simplicity is a registered business providing professional home organisation services. We create thoughtfully organised, functional spaces tailored to support your lifestyle.
By engaging our services, you agree to the following terms and conditions.
Quotes and consultations
We are able to provide a preliminary estimate based on photos of your space. For a detailed and accurate quotation, an in home consultation is required.
Consultations are charged at $150 + GST and are non refundable once completed, regardless of whether you proceed with the project.
Bookings & payments
A 50% deposit is required to secure all bookings.
Bookings are not confirmed until the consultation fee or required deposit has been received. The remaining balance is payable in accordance with the issued invoice.
Rates, packages & sessions
All rates are subject to change without notice, however will be confirmed at the time of booking.
Packages are based on a set number of hours and organisers per session. We reserve the right to adjust team allocation where required.
Sessions include appropriate breaks. For example, a six hour session includes a 15 minute break.
Scope of work
If additional work is identified outside the agreed scope, a separate quote will be provided.
Clients must disclose any known health or safety concerns prior to commencement, including but not limited to mould, pests, structural hazards or unsafe access.
We reserve the right to refuse or discontinue services where safety risks are identified.
Privacy, Photography & Social Media
We respect your privacy and maintain strict confidentiality within your home.
Unless otherwise requested in writing, you consent to the capture and use of before and after images and video of your space for use across our website, social media and marketing materials.
No identifying or sensitive information will ever be shared. If you prefer for your home not to be featured, please notify us prior to your session.
Cancellation & no show policy
We kindly request as much notice as possible for any changes to your booking.
Cancellations or rescheduling within 48 hours of your scheduled session will result in forfeiture of your deposit or full session fee.
If we are unable to access the property or make contact within 30 minutes of arrival, the session will be forfeited and charged in full.
Payment terms & late fees
Payment is required within 48 hours of project completion.
Late payments will incur a 10% fee applied every 7 days until the outstanding balance is paid in full.
A surcharge of 1.75% + $0.30 applies to all card payments.
Debt recovery
By engaging our services, you agree that any unpaid accounts referred to a debt collection agency or legal representative will incur all associated recovery costs.
This includes, but is not limited to:
• agency fees
• legal fees on a solicitor client basis
This clause constitutes a valid agreement under section 27(2) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld).
Product procurement
We mayassist with sourcing organisational products on your behalf.
Please note:
• we are not the manufacturer or retailer and are not responsible for product faults or delays
• a product budget must be agreed upon and prepaid prior to purchasing
• any unused funds will be refunded or credited to your final invoice
• substitutions may be made where products are unavailable, and you will be informed accordingly
Privacy & photography
We respect your privacy and maintain strict confidentiality within your home.
Any sensitive or personal information encountered will not be disclosed.
Items containing confidential material will be disposed of appropriately.
Unless otherwise requested in writing, you consent to the use of before and after imagery of your space for marketing purposes. No identifying or sensitive information will ever be shared.
Liability
To the extent permitted by law, our liability is limited to the greater of:
• the total amount paid by you in the preceding month, or
• the cost of re performing the services
We are not liable for delays caused by circumstances beyond our control.
We reserve the right to reschedule services due to staff illness, extreme weather conditions or unsafe working environments.
We may decline to move heavy or oversized items. Where this is done at your request, we accept no liability for damage.
Disposal of items
Certain items will be left with the client for disposal, including:
• hazardous materials
• hard rubbish, large furniture or timber
• items exceeding one vehicle load
• any items deemed unsuitable at our discretion
The removal of these items can be arranged for an additional cost.
Where possible, we prioritise donation over disposal.
Legal terms
We reserve the right to assign our rights under these terms and will notify you where applicable.
These terms constitute the entire agreement between both parties and may only be amended in writing.
These terms are governed by the laws of Queensland, Australia.
If any provision is deemed invalid or unenforceable, it will be severed, and the remaining terms will continue in full force.