Terms and Conditions

Booking & Quotes

  • Quotes can only be provided after an in-home consultation has been performed and remain valid for 14 days.

  • Rates are subject to change without notice but will be confirmed upon booking.

  • All packages are based on a set number of hours and organisers per day. We reserve the right to reallocate organisers across booked days as needed.

  • Organisers are entitled to rest and meal breaks during sessions. For example, a 4-6 hour session includes a 15-minute break.

Payment Terms

  • A 50% deposit is required to secure your booking.

  • The remaining balance is due as per invoice terms (48 hours after work completion).

  • If additional work is required that falls outside of the original scope, we will provide a quote before proceeding.

If your invoice is not paid on time:

  • Interest of 10% per week will be applied.

  • We reserve the right to recover costs through a debt collector. You will also be liable to cover the costs incurred by us engaging this service.

Health, Safety & Suitability

Please inform us at the time of booking of any health or safety concerns in the home (e.g., mould, trip hazards, vermin). We may decline work or require additional precautions if risks are identified.

We reserve the right to cancel or leave a session at any time if the work environment is unsafe or unsuitable.

Use of Photographs

We love showcasing the results of our work. By booking with us, you consent to Organised Simplicity using photos of your space in our marketing (without identifying details or confidential items). If you wish to restrict this use, please let us know when booking.

Confidentiality

We take your privacy seriously. If we encounter confidential or sensitive items in your home, we will treat them with the utmost discretion and respect. Items removed from your home will be disposed of securely and appropriately.

Liability

To the fullest extent permitted by law:

  • Our liability is limited to a refund of fees paid in the past month or the cost of re-performing the service, whichever is higher.

  • We are not liable for delays or inability to perform services due to circumstances beyond our control.

  • We may decline to move heavy furniture, and if we do so, we are not liable for any damage that may occur.

Products & Shopping

If we are sourcing products on your behalf:

  • You must set a clear budget and pay this amount in advance.

  • Unused budget will be refunded or offset against your final invoice.

  • We are not responsible for product defects, these must be addressed with the retailer.

  • We may substitute products or adjust delivery based on availability and will notify you of any changes.

Waste, Rubbish & Donations

Organised Simplicity does not offer waste or donation removal services for:

  • Hazardous or dangerous items

  • Hard rubbish, wood, or large furniture

  • More than one boot-load of rubbish or donations

Items outside this scope will remain your responsibility unless prior arrangements are made.

Cancellation Policy

  • Cancellations with less than 48 hours’ notice will result in forfeiture of your deposit

  • If we arrive for your booking and you are not home or contactable within 30 minutes, the session will be considered a no-show, and you will be charged in full.

  • We encourage you to reschedule rather than cancel where possible.

We may also reschedule due to weather or unsafe working conditions (e.g., extreme heat, no cooling or heating in the space).

Changes & Termination

  • We reserve the right to cancel any booking at our sole discretion. In this case, we will refund any prepaid fees.

  • We may update these terms at any time. Updated terms will apply to future bookings.

Legal Stuff

  • These Terms form the entire agreement between you and Organised Simplicity Pty Ltd.

  • They are governed by the laws of Queensland, Australia.

  • If any provision is found to be invalid or unenforceable, the remainder remains in effect.

  • We may assign our rights under these Terms and will notify you if so.