Terms and Conditions

Terms & Conditions

Organised Simplicity | ABN 63 571 917 942

Organised Simplicity is a registered business providing home organisation services. We help cultivate joy by creating beautifully organised spaces tailored to your lifestyle.

By engaging our services, you agree to the following terms and conditions:

1. Quotes & Consultations

We can provide a ballpark estimate based on photos of your space. To receive an accurate and detailed quote, we require an in-home consultation. This consultation is charged at $150 + GST and is non-refundable once completed, regardless of whether you proceed with our services.

2. Bookings & Payments

  • Non-NDIS Clients: A 50% deposit is required to secure your booking. The remaining balance is due in accordance with our invoice terms.

  • NDIS Clients: Invoices will be sent to your nominated plan manager or email address if you are self managed at the end of each session in accordance with NDIS guidelines.

  • Bookings are not confirmed until the consultation fee or required deposit has been received.

3. Rates, Packages & Sessions

  • Rates are subject to change without notice but will be confirmed at the time of your booking.

  • Packages are based on a set number of hours and organisers per day. We may adjust the team allocation at our discretion.

  • Sessions include appropriate breaks (e.g. a 6-hour session includes a 15-minute lunch break).

4. Scope of Work

If additional work is identified that falls outside the original quote, we will provide a separate quote for that work.

You must notify us of any health or safety concerns (e.g. mould, trip hazards, vermin) at the time of booking. We reserve the right to decline or discontinue work if health or safety is at risk.

5. Cancellation & No-Show Policy

Please notify us as early as possible if you need to cancel or reschedule.

  • Cancellations made within 48 hours of your scheduled session will result in forfeiture of your deposit or full session fee.

  • If we arrive and cannot access the property or contact you within 30 minutes, we will leave and you will be charged the full session fee.

6. Payment Terms & Late Fees

  • Payment is due within 48 hours of job completion.

  • Late invoices will incur a 10% late fee every 7 days until the full balance is paid.

  • A 1.75% + $0.30 surcharge applies to credit/debit card payments.

7. Debt Recovery

By engaging our services, you agree that if your account remains unpaid and is referred to a debt collection agency or legal representative, you are liable for:

  • All reasonable recovery costs, including agency fees

  • Legal fees on a solicitor-client basis

This clause is a valid agreement under Section 27(2) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld).

8. Product Procurement

We may assist in sourcing organisational products on your behalf. Please note:

  • We are not the retailer or manufacturer and are not responsible for defects or delays.

  • A budget must be set and prepaid before we purchase any products.

  • We will refund any unused amount or offset it against your final invoice.

  • Substitutions may be made if products are unavailable. You will be advised accordingly.

9. Privacy & Photography

We value your privacy and professionalism in your home:

  • If we come across sensitive or confidential information, it will not be disclosed.

  • All confidential materials removed from your home will be disposed of appropriately.

  • You consent to us using before-and-after photos of your space for marketing purposes, unless you request otherwise in writing. We will never share identifiable or sensitive information.

10. Liability & Safety

  • To the extent permitted by law, our liability is limited to either the amount paid by you in the last month or the cost of re-performing the services—whichever is higher.

  • We are not liable for delays caused by circumstances beyond our control.

  • We may reschedule sessions due to staff illness or environmental factors such as extreme heat, cold, or lack of safe working conditions.

  • We may decline to move heavy or awkward furniture. If we do so at your request, we are not responsible for any damage.

11. Disposal of Items

We will leave certain items with you to dispose of, including:

  • Food and other perishables

  • Hazardous or dangerous items

  • Hard rubbish, large furniture, and wood

  • Items exceeding one car boot load

  • Other items at our reasonable discretion

We prioritise donations over general rubbish wherever possible.

12. Legal Terms

  • We may assign our rights under these Terms and will notify you if this occurs.

  • These Terms form the entire agreement between us and may only be varied in writing.

  • Queensland law governs these Terms.

  • If any clause is found to be unenforceable or invalid, it will be severed, and the remainder of the Terms will continue to apply.