Terms and Conditions
Organised Simplicity | ABN 63 571 917 942
Last updated: September 2026
These Terms and Conditions apply to services provided by Organised Simplicity and form part of the agreement between Organised Simplicity (“we”, “us” or “our”) and the person or entity booking or receiving our services (“you” or “the client”).
By making a booking, paying a deposit or invoice, or instructing Organised Simplicity to proceed with services after being provided with these Terms and Conditions, you agree to be bound by them.
Bookings
Your booking is secured once any required deposit has been paid.
If payment is not received by the specified due date, we may release the booking.
Bookings reserve dedicated team time specifically for your project.
Our Services
Our services may include:
home organisation;
decluttering and categorising;
space planning and styling;
packing and unpacking;
home resets;
product sourcing and procurement; and
other agreed home organisation or concierge services.
The exact scope of your service will be determined by your booking, quote, invoice or other written agreement with us.
Unless specifically agreed in writing, our services do not include heavy lifting or moving furniture, appliances or oversized items; furniture assembly or installation; installation of shelving, cabinetry, hooks, fixtures or wall-mounted items; electrical work; deep cleaning; mould, pest or biohazard treatment; or hazardous waste removal.
Booked Time & Completion
We will prioritise the areas and tasks agreed with you; however, the amount that can be completed during a booking depends on factors including:
the volume of belongings;
the amount of decluttering and decision-making required;
additional requests;
product or packing-material availability;
property access and parking;
lifts, stairs or building access;
trades, deliveries or other persons onsite; and
interruptions or circumstances outside our reasonable control.
We cannot guarantee that all nominated areas or tasks will be completed within the booked timeframe.
Your booking reserves dedicated team time. If the agreed work is completed early or you choose to finish the session early, the full booked session fee remains payable.
Unused booked time is non-refundable and cannot be transferred or credited.
Where appropriate, you may ask the team to complete other suitable tasks within the agreed service scope during any remaining booked time.
Additional areas, hours, products, travel, disposal or other variations may incur additional charges.
Variations approved verbally, by text, email or other written communication are considered authorised.
Access and Site Readiness
You are responsible for ensuring our team has clear and safe access to the property and relevant work areas at the scheduled start time.
Where work is delayed because of client availability, property access, parking, trades, deliveries, building access or other site-readiness issues, booked time will commence from the scheduled start time.
Product Sourcing
Where required, Organised Simplicity may source and purchase organising products on your behalf within an agreed budget. Alternatively, you may purchase products we recommend yourself.
A 25% sourcing and procurement fee applies to products purchased on your behalf and is non-refundable once sourcing begins.
Where a purchased product is eligible for return, any refund received from the retailer will be returned to you. Sourcing, procurement, delivery and other costs already incurred are non-refundable.
Product availability, approval delays or required products not being onsite may affect the functionality, finish or amount of work completed during your booking.
Organised Simplicity is not responsible for fitment issues resulting from inaccurate or incomplete measurements, photographs, floorplans or other information supplied by clients or third parties, manufacturing or construction variations, or changes made after products have been ordered.
Packing and Unpacking
Organised Simplicity provides packing and unpacking assistance only and is not a removalist or moving service.
Unless specifically agreed in writing, we do not transport household contents between properties, load or unload moving trucks, or undertake heavy lifting.
Unless otherwise arranged when booking, you are responsible for supplying sufficient suitable packing materials, including boxes, packing tape, bubble wrap, packing paper and any other materials required for the project.
If sufficient materials are not available, this may reduce the amount of work completed within the booked timeframe.
Where agreed, we may source packing materials on your behalf, with applicable product, sourcing and delivery charges added to your invoice.
Our team will take reasonable care when packing and unpacking. You must identify fragile, sentimental, high-value, specialty or unusually delicate items before work begins.
Specialist packing, crating or transportation of these items is not included unless expressly agreed.
Client Decisions on Placement of Items
You or your nominated representative should be reasonably available where decluttering, product or placement decisions are required.
Where decisions cannot be made, items may be grouped into review areas or temporary holding zones. This may reduce the amount of work completed within your booked time.
You should review the placement of items during your session, particularly:
medications and vitamins;
cleaning products and chemicals;
sharp objects;
glass;
batteries;
choking hazards;
cords;
lighters and matches;
tools; and
other potentially hazardous items.
Where you approve or request placement, you accept responsibility for the ongoing storage, accessibility, supervision and household safety of those items.
Organised Simplicity is not responsible for misplaced items, altered organisational systems or safety issues arising after completed areas have been accessed, rearranged or modified by clients, household members or third parties.
Review and Feedback
Please review completed areas and raise any concerns or requested adjustments while our team is onsite so they can be addressed where reasonably possible.
For multi-day projects, where you are not present at the end of a session, feedback should be provided before the next scheduled session.
Changes requested after a session or project has concluded may require an additional paid booking.
Donations, Disposal & Rubbish Removal
Items approved by you for donation, disposal, recycling or rubbish removal are considered authorised for removal.
Once an item has been removed, donated, disposed of, recycled or transferred to a third party, Organised Simplicity is not responsible for subsequent changes of mind, recovery requests or replacement costs.
Complimentary donation drop-off or rubbish removal is limited to items that can safely and reasonably fit within our team members' vehicles.
Bulk waste, hazardous materials, furniture or excessive rubbish removal is not included unless specifically agreed and may incur additional charges.
Third Party Services
At your request, we may assist with coordinating independent third-party providers, including removalists, rubbish removal providers, donation collection services or trades.
These providers operate independently and are not employees or agents of Organised Simplicity.
Unless otherwise required by law, Organised Simplicity is not responsible for the work, conduct, delays, damage or service delivery of an independent third-party provider.
Any concerns regarding their services should be raised directly with the relevant provider.
Property Access and Security
If you will not be present when our team leaves your property, you must provide clear instructions for securing the property, including locks, keys, alarms and access arrangements involving other persons.
Where instructions have not been provided, our team will secure the property to the best of their ability using the access and security measures available.
Organised Simplicity is not responsible for theft, loss, damage, unauthorised access or security issues resulting from missing or conflicting instructions, unavailable locks, keys, fobs or alarms, or instructions from you to leave the property unlocked or accessible.
Safety
Children, pets, trades, cleaners, deliveries and other household activity should be appropriately managed so our team can work safely and efficiently.
We may pause, modify or cease work where we encounter:
unsafe working conditions;
hazardous materials;
mould, pests or biohazards;
unsafe lifting requests;
aggressive, threatening or abusive behaviour; or
other circumstances that create an unreasonable risk to our team.
Where work is delayed, restricted or unable to continue because of circumstances outside our reasonable control, booked time remains payable.
Damage and Liability
Our team will take reasonable care when handling your belongings and property.
To the extent permitted by law, Organised Simplicity is not responsible for damage resulting from pre-existing faults or weaknesses, unstable or overloaded furniture, shelving or cabinetry, faulty fixtures, or fragile, aged, delicate or poorly stored items that are not reasonably suitable for normal handling.
You must identify fragile, sentimental, high-value or specialty items requiring particular care before work begins.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Fees and Payment
Unless otherwise agreed in writing, final payment is due within 48 hours of completion of your booked service.
You authorise Organised Simplicity to invoice approved:
additional hours;
products and materials;
sourcing and procurement fees;
travel;
disposal;
scope variations; and
other agreed charges.
Overdue invoices may incur an applicable late payment administration fee.
Where an unpaid account is referred for debt recovery, legal action or formal collection, you agree to pay reasonable recovery, legal, court filing and associated administrative costs where permitted by law.
Cancellations and Rescheduling
Your booking reserves dedicated team time specifically for your project.
Cancellations or requests to reschedule made less than 48 hours before the scheduled start time incur a cancellation fee equal to 50% of the total booked session fee.
The 48-hour period is calculated from the scheduled start time. For example, a 9:00am Friday booking must be cancelled or rescheduled before 9:00am Wednesday to avoid the cancellation fee.
Cancellations or rescheduling requests made more than 48 hours before the scheduled start time will not incur a cancellation fee.
Where a deposit has been paid, any applicable cancellation fee may be deducted from that deposit.
Once a session has commenced, the full booked session fee remains payable.
Events Outside Our Control
Organised Simplicity is not responsible for delays, cancellations, rescheduling or incomplete work caused by circumstances outside our reasonable control, including severe weather, traffic incidents, road closures, staff illness, emergencies, supplier delays or similar events.
Where reasonably possible, we will communicate with you and make appropriate alternative arrangements.
Photographs
Our team may take before and after photographs for project reference, quality control and internal business purposes.
Photographs will only be used for marketing, advertising or social media with your approval.
We will not intentionally publish identifying personal information without your consent.
Our handling of personal information is also governed by our Privacy Policy.
Website Information
Information provided on our website is general information about Organised Simplicity and our services.
We endeavour to keep website information accurate and current; however, service availability, inclusions, pricing and other information may change from time to time.
A quote, booking confirmation, invoice or other written agreement provided specifically to you will take precedence where it differs from general information published on our website.
Privacy
Personal information provided through our website, enquiry forms, bookings or communications with us will be handled in accordance with our Privacy Policy.
Australian Consumer Law
Our services come with rights and guarantees that may apply under the Australian Consumer Law.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.
Changes to These Terms
We may update these Terms and Conditions from time to time.
The version applying to your booking will generally be the version provided or made available to you when your booking is made, unless a change is subsequently agreed between us.
Acceptance
By paying a deposit or other amount relating to your booking, or by instructing Organised Simplicity to proceed with services after receiving or being provided access to these Terms and Conditions, you acknowledge that you have been provided with these Terms and Conditions and agree to be bound by them.
Contact Us
If you have questions about these Terms and Conditions, please contact:
Organised Simplicity
Email: hello@organised-simplicity.com.au